How to Order

To buy an item you must first add it to your shopping basket. If you are buying from a range of items then please enter the quantity you require against each item and then click on the "Add to Basket" button. If you are buying a single item then simply click on the "Add to Basket" button alongside the item - if you require a quantity other than 1 you should enter this before clicking on the button.

Your shopping basket is displayed each time you add an item or can be displayed at any time by clicking on the "Your Basket" link. To remove an item from your basket simply enter a quantity of 0 and click on the "Update Basket" button. Your basket also displays the delivery charge associated with your order.

Once you have added all of the items you wish to purchase to your basket you should proceed to our secure checkout by clicking on the "Proceed to Checkout" button within your basket or by clicking on the "Checkout" link.

You must now decide how you will pay for your order. Secure on-line payment by credit or debit card is available via RBS WorldPay or PayPal, alternative methods are available for those who do not have a credit or debit card or who do not wish to pay on-line. From this point on simply follow the on-screen instructions associated with each payment method.

Prices

All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.

Delivery

Mainland UK Addresses

FREE delivery in 3-5 working days or £7.95 for delivery the next working day (or the following working day for orders received after 2pm).

Other Addresses (including Overseas)

For customers living outside of mainland UK please contact info@theabbeypharmacy.com for confirmation of postal charges and delivery times.

The shopping basket automatically calculates and displays the delivery options available to you each time you add an item to it. Please select the desired option before continuing to the checkout.

Returns & Complaints

We hope that you will be happy with your purchases, however you may return items in their original condition and packaging within 7 days of delivery and we will either exchange them or refund you. Please note that we are unable to refund postage costs unless the items are damaged or if we have made a mistake. For your own protection, you should ensure the items are adequately insured while in transit.

If you are unhappy with any aspect of our service or products then please contact us - info@theabbeypharmacy.com.

Security

All details transmitted between your browser and the server are SSL encrypted to guard against their interception by unauthorised persons.

Secure on-line payment is available via RBS WorldPay or PayPal.